Return Policy

We want you to be completely satisfied with your purchase from Nanoni. If you are not entirely happy with your order, we offer a hassle-free return policy to ensure your peace of mind.

Return Policy Guidelines

We are committed to providing exceptional customer service and ensuring your satisfaction with Nanoni's enchanting treasures. If you have any questions or need further assistance, please do not hesitate to reach out to us.

Thank you for choosing Nanoni. Your happiness is our priority.

Note: This return policy is subject to change. Please refer to our website for the most up-to-date information on our return policy.

30-Day Return Period:

You may return your item(s) within 30 days from the date of delivery for a full refund or exchange. Please ensure that the item(s) are in their original condition, unused, and with all original tags and packaging.

Initiating a Return:

To initiate a return, please contact our customer support team at nanonibymjs@gmai.com with your order number and the reason for the return. Our team will guide you through the return process and provide you with further instructions, including a return shipping label if applicable.

Refund or Exchange:

Once we receive and inspect the returned item(s), we will process your refund or exchange as per your request. Refunds will be issued to the original payment method used during the purchase.

Return Shipping:

If the return is due to a defect or error on our part, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees.

Non-Returnable Items:

Please note that certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective.

Damaged or Defective Items:

If your item(s) arrive damaged or defective, please contact us immediately, and we will arrange for a replacement or refund.

Exchanges:

For exchanges, please follow the return process, and we will assist you in placing a new order for the desired item.